Sales and Logistics Administrator

Negotiable Up to £26,000 Frankley, Birmingham

We are looking for a Sales and Logistics Administrator to provide essential administrative support within the sales department ensuring the entire sales order process is completed to a high standard. Internal account management, nurturing smaller accounts.

 

Primary Responsibilities / Key Accountabilities

  • Inputting of sales orders onto the system for export and the UK.
  • Inputting and maintaining data on CRM
  • Preparing and running reports for customers, ensuring customers complete their monthly consignment stock take, replenishing stock via sales order and issuing corresponding sales invoice
  • Assisting with the meeting of SLAs and KPIs, and providing support in the management of our customers
  • Internal account management, nurturing and re-engaging smaller, established accounts
  • Sales and sales demand reporting
  • Attending and contributing to meetings when requested
  • Working closely with other departments to resolve issues and queries
  • Sample requisitions
  • Job-sheet and picking note generation
  • Stock counts of Consignment Stock – escalating any queries as appropriate
  • Raising various sales-related documents, including export and the UK and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc
  • General administration duties and other tasks as requested
  • Produce export documentation including commercial invoices, local shipping documentation and customs requirements
  • Understand local shipping, customs and legislation requirements and ensure all documentation are correct and meets legal obligations
  • Arrange and co-ordinate all supplier’s of transportation and delivery, report on this monthly to support the finance department for cost analysis
  • Work cross functionally between Warehouse, logistics and sales
  • Manage and coordinate all logistics pick and pack priorities for the warehouse personnel

Person Specification

Qualifications and training

  • Minimum of GCSE educated - English and Maths grade C or above (essential)
  • NVQ or GNVQ in Business Administration (desirable)

Experience

  • Two years or more in an administrative role (essential)
  • Sales support experience (essential)
  • Customer services experience (essential)
  • Working directly with customers on the phone (essential)
  • Knowledge of export processes and documentation (desirable)

Qualities and attitude

  • Strength of character
  • Positive work attitude
  • Good listening skills
  • Confident communicator
  • Articulate, numerate and literate – fully fluent in English
  • A methodical and logical approach
  • High degree of accuracy and attention to detail
  • Ability to learn quickly

Product knowledge

  • Working knowledge and understanding of Sage 50 and Salesforce CRM
  • Competent user of Microsoft Office software including Teams, outlook, excel, word and PowerPoint

Competencies

  • Highly organised and able to prioritise workloads effectively to meet deadlines (Self-Management)
  • Effective Communication – verbal and written. (Confident communicator over the phone).

     

  • Builds Relationships & Rapport
  • Resilience

     

  • Ability to work independently and take initiative / ownership
  • Flexibility & Adaptability

This is a full-time, permanent position, Monday to Friday.

In return, we offer a salary of up to £26,000 per annum (negotiable depending on experience),  33 days holiday, a contributory pension scheme, profit share scheme, free onsite parking, casual dress code.